Customer Support

At Arab Fragrances, your satisfaction is our top priority. We're here to ensure that your shopping experience is smooth, enjoyable, and fully supported from start to finish.

Whether you have questions about your order, need help choosing the right fragrance, or require assistance with shipping or returns, our dedicated support team is ready to help.

How to Reach Us

📧 Email Support
For all inquiries, please contact us at info@arabfragrances.com.
We aim to respond within 24–48 business hours.

📦 Order Inquiries
If you’re reaching out about an existing order, please include your order number in the email for faster assistance.

📍 Business Hours
Our team is available:
Monday to Saturday — 10:00 AM to 6:00 PM (UAE Standard Time)
Closed on Sundays and public holidays.

Common Support Topics

  • Product recommendations

  • Order tracking & status

  • Shipping & delivery questions

  • Exchanges or return requests

  • Wholesale & bulk order queries

Your Feedback Matters

We continuously strive to improve. If you have any suggestions, compliments, or concerns, we’d love to hear from you. Your feedback helps us grow and serve you better.

Thank you for choosing Arab Fragrances — where tradition meets elegance.